Health Care Service Corporation (HCSC) has again earned global recognition for its success in creating a top place to work for technology professionals.
Computerworld has named HCSC one of its Best Places to Work in IT for 2024, its fourth time on the list in five years.
“I’m proud of what our teams have accomplished,” says Bernadette Rasmussen, divisional senior vice president of government and individual markets technology at HCSC. “Over the past five years we’ve recognized that the industry is changing, and technology is driving that change. People want to feel they’re making a difference, and at HCSC we’re leveraging leading edge technology to do that.”
Now in its 30th year, the award ranks companies on practices and policies that cultivate a welcoming IT workplace. This year, a panel of industry experts vetted organizations across categories, including employee benefits, talent retention, diversity, equity and inclusion strategy, and career development and advancement opportunities.
HCSC ranked No. 13 among large organizations (5,000+ employees) on the Best Places to Work in IT list, topping its spot at No. 28 in 2023.
“There’s a lot happening behind the scenes for health insurance to work well and to support our members in the best ways possible,” says Derrick Higgins, vice president of Data Science and AI Solutions. “It’s great to see that work being recognized.”
For example, Higgins’ team developed a new solution that leverages artificial intelligence to identify duplicate claims early in the process, helping improve the downstream experience for providers and members. HCSC’s approach is to use AI to augment human judgement, but not displace it, and to help increase productivity.
Abel Castillo, senior manager, data science engineering, says his experience collaborating on the solution underscores why HCSC is a top destination for IT professionals.
“You wouldn’t think identifying duplicate claims translates to member or provider satisfaction, but it does,” he says. “Finding duplicate claims earlier reduces friction with providers. We’re always looking at the impact our project has on the company and the quality of service for providers and members.”
HCSC’s inclusive culture is another factor that makes it recognized as a great place to work for IT professionals.
For example, IT launched a monthly campaign celebrating diverse groups, including veterans and the LGBTQ community, among many others. Employees volunteer each month as informal ambassadors to spread awareness about events and activities where employees can learn more about these groups.
Additionally, the company enhanced its employee recognition program to allow employees to recognize one another by awarding points and converting those points into gift cards, discounts or other incentives from restaurants, health companies and other retailers.
Leveraging artificial intelligence, cybersecurity tools, and other emerging technology solutions to protect and assist members, providers and employees will continue to make HCSC an attractive destination for IT professionals, says Rasmussen.
“Work becomes personal quickly when you hear about any challenges members and providers are facing,” she says. “They are why we are doing this work and what makes it fulfilling — we’re creating a better health care ecosystem.”
